Intelligent solutions for omnichannel

‍Challenge

Improve relationship with customer and build loyalty.

Problem description

• The staff member at the branch identifies the customer by the product that the conversation pertains to. Once identified, the adviser does not receive any information or clues about the customer's products, history with the bank or recent activities (for example, recent authorizations or contact). 
• A customer redirected to the branch by a Contact Center consultant is practically the only source of information regarding their case. 
• The branch advisor is unaware of the client's visit as there is no prior schedule or notification. Information regarding the consultant's conversation with the client, the purpose of the visit and any previous queries raised by the client are also not available to the advisor.

Solution

Integrated 5 points of knowledge into one workflow.

Key Results

Got one point of truth about contact with customer

Why Choose SLS?

The SLS platform empowers organizations to:  

• Scale operations efficiently while maintaining accuracy and compliance.  
• Customize debt recovery strategies to suit customer profiles and delinquency stages.  
• Improve portfolio oversight through real-time monitoring and automated alerts.  

With SLS, debt collection processes become faster, smarter, and more customer-friendly.  

Questions Answered:

How can we automate batch processing for high volumes of overdue loans?  

• Answer: By leveraging SLS’s scalable automation tools, enabling tailored actions for tens of thousands of customers in minutes.  

How can we adapt debt recovery strategies quickly and effectively?  

• Answer: SLS allows flexible strategy adjustments within minutes and seamless deployment of new strategies.